Privacy Policy
Your privacy is important to us, and we are committed to safeguarding your personal information. This policy outlines how we collect, use, and protect the personal data we gather within our company. Please take the time to read this policy before using our online platforms or sharing your personal information with our representatives. By using our website or services, you agree to the practices described herein. Please note that this policy may be updated over time. Any changes will be posted here and will only apply to future activities and information, not retroactively. We recommend reviewing this policy whenever you visit our site to understand how your personal information will be used.
Information We Collect
We collect personal information, such as names, phone numbers, email addresses, passport or license details, and signatures, only when voluntarily provided by you—our valued customer or potential customer. This information is utilized for various essential services, including our website usage, requesting pet transportation quotes, booking services on your behalf, responding to general inquiries, and conducting customer experience surveys. Additionally, for quality assurance, we record conversations when you contact our call center or accept a company-based waiver.
By willingly sharing personal information via email, our website, in person with a Ruff Ryderz employee, on our electronic forums, or social media platforms, we consider this data as submitted for us to use in our responses. We may also receive personal information from third parties, such as airlines, relevant operators, government authorities, customs, immigration, industry associations, and service partners involved in your bookings.
Ruff Ryderz retain your information as long as necessary for processing and addressing any complaints, queries, or concerns related to your booking, after which it is permanently deleted from our system.
Before sending any marketing communications, we offer you the choice to opt in and receive updates using your personal information. You can opt out of these communications at any time. Please note that we occasionally promote third-party products and services, along with our own, through marketing materials.
To opt out of receiving marketing communications, we offer you a range of convenient choices. Each marketing email includes an ‘unsubscribe’ button, which, upon selection, will promptly halt the delivery of further marketing emails. We are committed to promptly fulfilling your request and aim to cease marketing communications within 14 working days from the time we receive your opt-out request. Please be aware that during this transition period, you may still receive occasional marketing materials. Alternatively, you can communicate your opt-out preference in writing by reaching out to Ruff Ryderz via info@ruffryderzats.com. Your privacy preferences matter to us, and we are dedicated to ensuring your communication choices are respected.
Please note that unsubscribing from marketing materials will not affect communication on ongoing matters, unless you request a complete opt-out via info@ruffryderzats.com.
If you wish to avoid having your conversations recorded during booking or discussions, you can choose to opt out of recording before speaking with our consultant. This option is available through our phone system during the conversation.
Sharing of Information
In our operational processes, we may share information with government agencies or third-party suppliers involved in various stages of organizing pet transportation. Sharing is limited to the personal data you voluntarily provide and is done only when there’s a legitimate purpose for sharing and/or usage. We may disclose personal information when legally obligated or required by law.
We may engage other businesses to provide specific services such as maintaining our website, email services, and processing inquiries. Personal information is shared with these entities only when necessary for requested transactions or fulfilling their duties. We do not sell or share your personal information with unaffiliated third parties for unrelated marketing purposes.
Collective Data
Occasionally, we collect statistical and non-personal information about website usage, such as the number of visitors to specific pages, their duration of stay, and hyperlink interactions. This data helps us enhance popular areas of the site. While this collective information may be shared with third parties or in response to government requests, it will not personally identify you or other visitors.
Links to Other Sites
Our site may contain links to external websites beyond our control. These sites might gather data or request personal information from visitors. Before using these external sites, please review their privacy policies. We are not responsible for the privacy practices of other websites and cannot guarantee the security of your personal information on those sites.
Contact Us
We reserve the right to update our privacy policy, and any changes will be posted here. If you have questions or concerns about our privacy policy, please reach out to us at info@ruffryderzats.com. Your privacy is important to us, and we are committed to addressing any inquiries you may have.